I have a faulty product, who should I contact?

If you find a product to be faulty, please contact us as soon as you can with details of the problem you're having. The more information you are able to provide us, the easier it will be for us to help you quickly. If we don't know how to help you ourselves, we'll ask our manufacturers to assist us.

Please do not attempt to return an item before speaking to us. You may be responsible for associated costs if you do.

If a product is found to be faulty, QPS Importers will repair or replace the product subject to the standard warranty period for the product. This is in addition to the rights available to you under Australian Law. If the product is unable to be replaced or repaired, QPS Importers will provide you with a credit amount or refund of the purchase price of the product, excluding the associated delivery cost.

It is your responsibility to check the product for damage on delivery within 7 days of receipt of the product. Failure to do so may result in denial of warranty for physical damage. If you find that your product is damaged upon delivery, please take a photo of the damage and send it to us straight away.

 


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