Five things an importer must know about lead times and Chinese Public Holidays

Kathy Creaner - Friday, April 26, 2019

Have you heard the cautionary tale about the importer who lost a large amount of money because their Chinese supplier missed a deadline? Or the one about the sudden drop in product quality after three or four orders? We all hear the horror stories and we all hope that our own importing business will not suffer a similar fate. Go to full article

Find out about the QPS Trade Program

Kathy Creaner - Wednesday, July 05, 2017

If you are an importer/wholesaler or you are want to purchase one of our products for your business, the QPS trade program is for you. The QPS trade program gives members access to: Go to full article

Retailer Support: How to choose stock the customer will buy

Kathy Creaner - Thursday, June 22, 2017

One of the challenges that faces retailers is knowing how to choose stock that their customer will buy. With so much choice available to them, customers themselves often say that "I don't know what I'm looking for" or "I'll know it when I see it" which makes it hard to predict which stock items will sell and which ones will gather dust on the shelf. Go to full article

What you need to know about exchanging business cards in China

Kathy Creaner - Tuesday, February 28, 2017

If you are new to doing business in China you may wonder why it's important to know how to exchange business cards properly. In Australia, business cards are exchanged casually. In China, the exchange of business cards is a formal matter. As it's one of the first things you'll do when you meet a prospective business partner, you'll want to do it well so that you create a good first impression. Go to full article

How we support our retailers

Kathy Creaner - Thursday, February 16, 2017

QPS Importers assists retailers who sell our products in the following ways:

1. Help customers to identify retailers who sell our products.

QPS Importers maintains an up-to-date list of stockists and provides customers with details of retailers in their local area on request.

2. Help retailers to provide customers with information about our products.

QPS Importers provides a features and benefits brochure that retailers are able to use with their customers.

QPS Importers provides product and warranty information on their website in the FAQ section which is accessible to the general public. Customers will be able to do their online research without leaving the store.

QPS Importers publishes information about products on our website on subjects such as how to maintain timer furniture.

3. Help retailers to answer their customer's questions about our products.

QPS Importers provides product training material to retailers, which incudes answers to questions such as what the products are made from, where they are made, how to put them together and how to look after them.

4. Help retailers to order stock while the customer is in store.

QPS Importers offers retailers with a wholesale account the ability to order replacement stock immediately if they do not have the model the customer wants in store. QPS Importers will ship one stock unit to the customer and the remainder of the order to the retailer, reducing the amount of time the customer will have to wait to receive their order.

Note: Minimum order quantities and delivery fees apply. The QPS website will show stock availability at the time of order.

5. Help retailers to assist their customers after the sale.

QPS Importers offers retailers assistance with handling customer queries. Retailers may contact QPS Importers directly for assistance or they may direct their customers to QPS Importers.

QPS Importers will provide information via the QPS Blog and the FAQ section of the website that will enable customers to find answers to their questions.

 Go to full article

End of Summer Sale: Double weave rattan planter

Kathy Creaner - Wednesday, February 08, 2017

Normally retailing for $299, we are selling the last of our double weave white rattan planters at just $95 inc GST during our annual end of summer outdoor furniture sale. With only two of these left in stock, this is a real bargain. You'll have to be quick though. The sale ends on 26th February 2017. Go to full article

5 top travel tips to get you around China on your next wholesale buying trip

Kathy Creaner - Thursday, January 26, 2017

When you travel to China as an importer, you are likely to be visiting trade shows, wholesale markets, supplier showrooms and factories. While your suppliers will be more than willing to help you by assisting you with transport, knowing how to confidently find your way around on your own will allow you to get the most out of your trip. Go to full article

Import Advice: What to do when you are confused by importing jargon

Kathy Creaner - Monday, January 16, 2017

Understand Importing JargonIf you are new to importing you may find yourself overwhelmed by the multitude of industry terms in use, particularly acronyms such as IFF, LCL, FOB and OEM (International Freight Forwarder, Less-than Container Load, Free On Board and Original Equipment Manufacturer). Go to full article

Retailer Support: Useful information about refunds, returns and warranties

Kathy Creaner - Tuesday, January 03, 2017

After Sales Support

At QPS Importers, we stand by the products we sell

 Go to full article

What New Importers Ought to Know About Checking Suppliers' Credentials

Kathy Creaner - Sunday, December 11, 2016

Factory Visit Go to full article