Retailer Support: Useful information about refunds, returns and warranties

Tuesday, January 03, 2017

After Sales Support

At QPS Importers, we stand by the products we sell

If you're in the retail business you would know that Australian consumers have "the right to ask for a repair, replacement or refund under the Australian Consumer Law consumer guarantees for products and services bought on or after 1 January 2011".

What this means for consumers is explained on the Australian Competition and Consumer Commission website. For your convenience, here is a direct link to the consumer guarantee information.

As the importer of products to Australia, QPS Importers is responsible for complying with certain consumer guarantees. This means that we must ensure that the products we sell are of acceptable quality and have been accurately described. We must also satisfy any warranty that we offer on the product, as well as having spare parts and repair facilities available for a reasonable period of time.

QPS Importers provides After Sales Support for Retailers, which includes spare replacement parts and a 12 month warranty. More than that, we will cheerfully work with our retailers to ensure that they are able to meet their obligations to customers to offer a repair or replacement product in the event that one of our products fails to meet one or more of the consumer guarantees.

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Originally published on 17 January 2014, this article was updated and republished on 3 January, 2017.


Author: Kathy Creaner

Kathy loves to talk about gardening, program and project management, doing business in China, social media marketing and customer service.

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