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| Frequently Asked Question | Category | |
| 1 | "Add to Cart" button missing. How do I buy this item? | No Category |
| 2 | Am I able to buy items when the price is displayed as zero? | Shopping |
| 3 | Am I able to get detailed product information? | No Category |
| 4 | Are my credit card details safe? | Multiple |
| 5 | Can I buy your products locally? | Shopping |
| 6 | Do I need to be a registered customer to make a purchase? | Multiple |
| 7 | How does the pricing work on your website? | Shopping |
| 8 | How many years have you been in business? | Company |
| 9 | I have a faulty product, who should I contact? | Multiple |
| 10 | If I register as a customer, will you bombard me with email? | Customers |
| 11 | Payment Information | Shopping |
| 12 | What are your opening hours? | Multiple |
| 13 | What delivery options are available to me? | Multiple |
| 14 | What do you do with my personal information? | Multiple |
| 15 | What is the advantage of becoming a registered customer? | Multiple |